8. 2. Assertiveness vs. aggression in conflict resolution

During the phase of disagreements, the way of communication plays crucial role and can either solve the problem or make it worse. One common confusion in communication during conflicts is the difference between assertiveness and aggression. 

WHAT IS ASSERTIVENESS?

Being assertive means standing up for yourself while still being respectful of others. It’s about saying what you think or feel clearly and calmly, without putting anyone down. Think of it as:

 
Practical assignment 3.4. Flip the dialog cards to read the scenarios at work and refine your ability to express yourself confidently and respectfully:

 

WHAT IS AGGRESSION?

Being aggressive means trying to win the argument or get your way by being forceful or disrespectful. It often includes behaviors like shouting, blaming, or ignoring others' feelings. It means:

 

Take a moment to think about these examples of aggressive communication. Do you sometimes act like this too?
 
Why does it matter?

When you know how to be assertive, you can deal with conflicts in a calm, respectful way. This helps both sides feel valued and increases the chances of solving the issue. But if you’re aggressive, conflicts often become worse, damaging trust and relationships.

By understanding the difference between assertiveness and aggression, you can learn to handle disagreements in a healthier, more effective way. This will help you build better relationships and create a more positive environment at work or in your personal life.