CONFLICT MANAGEMENT AND COOPERATION
Read and learn how to manage and resolve conflicts effectively through improved communication and negotiation
2. Identifying causes of conflict
Conflict happens when people disagree or have different needs or goals. It is normal and can happen anywhere. To solve a conflict, you need to know what is causing the problem. Once you understand the cause, it’s easier to fix it in a way that works for everyone.
At work, conflicts can happen because of poor communication, competition for resources, or differences in how people work or think. It’s important to find the cause of the conflict because if it isn’t solved, it can slow down work and make the workplace stressful. By spotting problems early, you can fix them and create a better work environment.
Let us have a peak at the most usual causes of the conflicts at work:
Take your time to review each dialog card carefully and read the situation. Think about how you would solve the problem in that scenario. Once you have your solution in mind, flip the card to see if your approach matches the suggested solution or if it’s heading in the right direction. This will help you reflect and improve your conflict-solving skills.
In order to be able to resolve the conflict, you need to first understand the reason of its cause. The first and best thing to do in such situation is to learn asking 5 core questions. Begin with a simple “What is the problem?”. It helps to clearly define the issues and help everyone to see the situation in the same way.
Then ask “Who is involved?”. This will help to identify the people involved or affected and make sure you are addressing everyone's concerns.
After thatm try going deeper into the cause and ask “What caused it?” as this could help to better understand the sources of pressure, different needs and possible misunderstandings within the team.
Finally, make sure to ask “How can we fix it so everyone feels okay?” Being able to focus on the solutions which work for everyone, you encourage networking and create a more positive environment.
Practical assignment 3.3. Take a short test to check if you recall off the key points in identifying the cause of a conflict:
Read more here:
https://lengvosmintys.lt/konfliktai-kas-juos-sukelia-ir-kaip-juos-spresti/ https://global.cityoflearning.eu/en/activities/12910