1. Conflict management

Conflict (lat. conflictus - collision) is the most everyday and complex phenomenon of social life. In the life and interactions of society, community, organization, family, individual, conflicts of one kind or another are constant companions. They stop us in our tracks. They cause stress, dissatisfaction, anger or even shock. They ruin our plans or even break our destinies. But they resurrect. Act. Make new decisions (Juozas Lakis). 

Conflict happens when people have different opinions, needs, or goals. In a workplace, this is common because employees come from different backgrounds and have their own ideas about how things should be done. Conflict isn’t always bad — it can lead to better solutions and stronger teamwork if it’s handled well. However, if not managed properly, it can cause stress, lower productivity, and damage relationships.

Conflict management means finding a way to handle disagreements in a calm and respectful way so that everyone can move forward. It’s about understanding the problem, listening to each other, and working together to find a solution that works for everyone.

In a professional environment, good conflict management helps teams stay focused on their goals, improves communication, and creates a positive workplace where people feel respected and valued.

By learning how to manage conflicts effectively, you can:

 

This is an important skill for both employees and managers to have in any professional setting.

Watch the video "How to deal with conflicts":

 

 Source: Litmos Heroes @ YouTube Channel

Conflict at work is normal because people have different ideas and ways of doing things, therefore dealing with it is essential.  

Here are some simple steps to manage conflicts: 

Practical assignment 3.1. The following test will help you check your understanding of the main steps of conflict resolution, such as knowing the problem, speaking clearly and following up to make sure the solution works. Take the test now! 

Practical assignment 3.2. Review the following flashcards to find out how to solve the problems faster. Turn each card slowly: read the front of the card first, then click on the and at the bottom of the exclamation mark and read the tip about improvement. Do not write down any answer:

By using these steps, you can fix problems quickly and easily. This will save time and make things less stressful. Keep practicing these tips to become great at solving problems.

It is equally important to have a great team and know how to build one. Team building is about helping a group of people work together better. 

A team works well when everyone knows what they need to do, talks openly, and helps each other. Making your team stronger improves results and makes the workplace a better place to be.

Here are easy ways to help your team work well together:

Conflicts happen in every workplace, but what matters most is how you handle them. Managing conflicts calmly and finding solutions that work for everyone is key. Practice listening, speaking clearly, and showing respect every day by using the tips shared above. Focus on communicating well, sharing tasks, and supporting your colleagues. By improving yourself, you’ll also help your team work better together.