1. Introduction to communication skills

1.2. Different types of communication: verbal, non-verbal, written, and digital

Excellent communication skills are essential for establishing and maintaining personal and professional relationships. They help avoid misunderstandings, improve team performance, and foster empathy and understanding among people. Enhancing communication skills enables individuals to become better listeners, more effective mediators in conflict situations, and more confident in expressing their thoughts and feelings.

Communication is categorized into the following types:

•       Intrapersonal communication (within oneself),

•       Interpersonal communication (between individuals),

•       Person-to-group communication,

•       Mass communication,

•       Verbal and non-verbal communication,

•       Written and non-written communication,

•       Personal and professional communication.

There are four main types of communication: verbal, non-verbal, written, and digital.

When you know which type to use, you can share your message better and avoid confusion.

Watch this video to know about the styles of communication (passive, aggressive and assertive).

 

 

AMAZE: communication styles  

Source: Amaze.Africa @YouTube channel  

Key features of 4 styles of communication: 

  • Passive communication (avoids expressing personal needs, opinions, or feelings, prioritizes others' needs over their own, often says "yes" even when they mean "no.", uses soft or hesitant speech, poor eye contact and closed body language);
  • Aggressive communication (expresses thoughts and feelings forcefully, often at the expense of others, uses loud or demanding tones, interrupts or dominates conversations, poor listening skills; disregards others' opinions or needs, direct and confrontational body language (e.g., pointing, leaning forward aggressively);
  • Assertive communication (clearly and confidently expresses thoughts, needs, and feelings while respecting others, balances personal rights with the rights of others, uses "I" statements to communicate without blaming, maintains steady, calm tones and good eye contact, open and positive body language).

Assertive communication is the best and healthiest way to talk to others because it helps people understand each other, shows respect for everyone, and makes it easier to work together.

Practical assignment 1.4. Use virtual flashcards to reinforce your knowledge about the communication process. https://quizlet.com/842426426/flashcards?funnelUUID=f99ebbcb-73a7-4f62-995b-89deddf3bcc0

Practical assignment 1.5. Refine your knowledge via test: