VERBAL COMMUNICATION

Today, life without phones is unimaginable, regardless of age, gender, or other characteristics. It is recommended to speak on the phone in a place where no one can overhear; if that is not possible, speak more quietly and briefly.

Since the person on the other end cannot see us, they judge us based on our voice and the words we use.

Guidelines for Phone Calls:

Interesting Statistic: 35% of phone calls are made at an inconvenient time for the recipient.

Essential Etiquette: the caller must always introduce themselves to set the appropriate tone for the conversation.

Learn more here:

https://www.youtube.com/watch?v=1KtKNkg4j3s, https://www.youtube.com/watch?v=WJR66N4uAX0 https://www.youtube.com/watch?v=YmUGaXV40dY