COMMUNICATION ETHICS

1. The Connection Between Communication and Ethics

Here are several ways AI can assist in problem-solving:

6.2. The Concept of Communication

Communication is defined as the multifaceted relationships that arise from shared activity needs. It’s not just an exchange of information or sharing of thoughts but also involves mutual understanding and empathy. The very words we use to describe communication express connection and interaction. Since early times, humanity has developed new communication tools (e.g., drums, writing, mail, phone, TV, computers) that ease interaction without direct contact. Communication includes both verbal and nonverbal forms, such as eye contact, body language, personal space, gestures, and appearance, filling every aspect of human life.

Some AI tools for easy use:

ChatGPT: it can generate text, translate languages, write creative content and automate tasks. https://openai.com/chatgpt/

Google Gemini: can generate text, translate, write various content and answer questions informatively. https://gemini.google.com/

Adobe Firefly: allows you to create images, text effects and color palettes using simple text queries. https://firefly.adobe.com/

Gamma AI: a presentation creation tool that allows you to create content quickly and efficiently, create beautiful and engaging documents and presentations. https://gamma.app/

Microsoft Copilot: Microsoft Copilot is your companion to inform, entertain, and inspire. Get advice, feedback, and straightforward answers. https://copilot.microsoft.com/

Cloude: can process large amounts of information, brainstorm ideas, generate text and code, help you understand subjects, coach you through difficult situations, simplify your busywork so you can focus on what matters most, and so much more. https://claude.ai/login?returnTo=%2F%3F

Do some practice. Ask AI to solve you problem

Do some practice. Practical task. Optimizing delivery routes with AI

Objective of the task: to use AI to optimize delivery routes for a local delivery service, reducing fuel costs, delivery time, and environmental impact.

2. The concept of communication

Communication is defined as the multifaceted relationships between people arising from the need for joint activities. It encompasses not only the exchange of information and sharing of thoughts but also mutual understanding and the ability to empathize with others. The very words we use to talk about communication, even their components, express interconnectedness and contact. It is no coincidence that humanity has continuously developed new means of communication since the dawn of its existence—such as drums, writing, postal services, telephones, television, and computers—making it easier to connect without direct interaction.

Communication is a complex and multifaceted phenomenon. Most often, we refer to verbal—spoken—communication, as the majority of information in communication is conveyed through language, which is our most familiar medium. However, communication also includes non-verbal information transfer, meaning non-verbal communication, where information is conveyed without the use of words. This includes eye contact, facial expressions, body language, physical distance between people, touch, gestures, our possessions, clothing, appearance, and auditory cues.

Regardless of its form, communication permeates every aspect of human life.

3. Communication Problems

Effective communication is quite challenging due to numerous factors that can hinder it.

Language Limitations

The effectiveness of communication largely depends on language. Key elements that influence the quality of communication include:

• Diction: The choice of words and their clarity.
• Volume: The loudness of the speech, which affects how well it is heard and understood.
• Pace: The speed at which someone speaks, which can impact comprehension.
• Pauses: The strategic use of pauses can enhance understanding and emphasis.
• Breathing: Proper breath control can affect voice projection and clarity.

Language Styles

Different contexts require different styles of communication:

• Colloquial Language: Informal conversations, slang, abbreviations, and regional terms that are specific to a locality (e.g., words characteristic of a place or home).
• Business Language: Language used in professional contexts, such as news information relevant to business.
• Public Speaking: Speeches, greetings, and discussions with political content.
• Rhetorical Language: Used in theater, ceremonies, and celebrations, focusing on expressive and persuasive elements.
• Scientific Language: The use of specific terminology related to scientific topics.
• Professional Language: Specialized language related to fields such as military, medical, and governmental contexts.

Understanding these language limitations and styles is crucial for improving communication skills and ensuring that messages are conveyed effectively across various contexts.

Speaking and Listening Skills

For communication to be effective, it is essential to possess both speaking and listening skills. The most important aspect is the ability to speak appropriately and listen well to the conversation partner in any situation. This requires good speaking and listening abilities. Speaking too quickly or too slowly will not yield good results. Similarly, an individual who does not make an effort or lacks the skill to listen to their conversation partner will hinder effective communication.

Personality and Perception

The individual plays a very important role in the communication process. Personality encompasses behavior, character, and a range of traits that are unique to each person. Every person is an individual because there are no two identical people in the world. Sometimes, during conversations, speakers may adopt each other's ideas, which can pose a significant problem, resulting in a loss of effectiveness in communication.

Overload

At times, a person's mind and memory can become overloaded with unnecessary information. This only complicates communication. Why burden oneself with irrelevant information? It is crucial to be able to filter out the most necessary, important, and useful information. By doing so, individuals can communicate more effectively and ensure that their messages are clear and comprehensible.

4. Negative Emotions

Barriers of Communication Related to Negative Emotions

Communication can often be hindered by various emotional barriers that arise from negative feelings. Understanding these barriers can help individuals navigate interpersonal relationships more effectively. Here are some key barriers related to negative emotions:

1. Suffering Barrier: This barrier can manifest as envy towards a partner's success or happiness. In some cases, especially in children, feelings of suffering may lead to aggression.

2. Hostility Barrier: This occurs when one partner encounters obstacles that prevent them from meeting important needs, especially if they feel insulted or pressured into doing something unacceptable.

3. Disgust Barrier: This barrier is often created by a partner’s untidiness, such as dirty clothes, unpleasant odors, poor manners, or a lack of self-control.

4. Condemnation Barrier: Typically arises from unacceptable character traits, worldviews, behaviors, or a consistently negative reputation of one partner.

5. Fear Barrier: Triggered by biological factors (related to life or health) and social factors (such as punishment or anxiety regarding material or moral well-being).

6. Guilt or Shame Barrier: This is characterized by a feeling of awkwardness about oneself or others due to inappropriate timing in certain situations. Shame can overwhelm a person in the face of criticism, and sometimes even during unexpected praise. Feelings of guilt may arise when someone does not receive regular compliments. Quiet condemnation can be much more impactful than loud, harsh criticism.

7. Bad Mood Barrier: Arises from a constant and prolonged emotional state. Both good and bad moods can "transfer" to the conversation partner. In Japan, a person who displays a bad mood is often considered poorly raised.

Addressing Emotional Barriers

To overcome these barriers, individuals can:

• Cultivate Emotional Awareness: Recognize and understand their own emotions and how they may affect communication.
• Practice Empathy: Try to understand the feelings and perspectives of others to foster better communication.
• Enhance Communication Skills: Work on expressing feelings constructively and listening actively to others.
• Seek Professional Help: Engage with therapists or counselors if negative emotions are overwhelming or persistent, as they can provide strategies for managing these feelings effectively.

By addressing these emotional barriers, individuals can improve their communication, strengthen their relationships, and enhance their overall emotional well-being.